Return and Refund Policy

For any questions regarding your order, please email me at contact.sevenbijoux@gmail.com.

Catalog jewelry: right of withdrawal

You have 14 days from the receipt of your order to change your mind, without having to provide a reason. To do so, inform me of your decision by email at contact.sevenbijoux@gmail.com, using the template form below if you wish. I will then provide you with the return address, and you will have 14 days to return the jewelry.

The jewelry must be returned to me in its original packaging and in good condition: you may try it on to ensure it suits you, but it must not have been worn or damaged. If the jewelry is returned to me worn or damaged, I may deduct the resulting loss in value from the refund. Return shipping costs remain at your expense, unless a defect is confirmed. I will refund the amount of your order, including standard shipping costs, using the payment method used, no later than 14 days after being informed of your decision. I may wait until I have received the jewelry, or proof of its shipment, before proceeding with the refund.

Withdrawal form template

To the attention of SEVEN, 18 rue des 3 maisons, 54170 Crépey, contact.sevenbijoux@gmail.com:
I hereby notify you of my withdrawal from the contract regarding the sale of the goods below.
Ordered on / received on: …
Order number: …
Name: …
Address: …
Date: …

Exchanges

I do not offer exchanges. For a different size or model, exercise your right of withdrawal, then place a new order. The size guide will help you choose the right size.

Personalized jewelry: no withdrawal

Jewelry made according to your wishes does not entitle you to a right of withdrawal (Article L221-28 of the Consumer Code). This applies to:

custom-made jewelry;
jewelry where the stone has been replaced at your request;
jewelry gold-plated with 24-karat gold at your request;
any other customization agreed upon with you.

Before any such order, I will confirm in writing what has been agreed, as well as the price.

Manufacturing defect

In the event of a manufacturing defect, or if the jewelry does not correspond to your order, you benefit from the 12-month warranty described in the General Terms and Conditions of Sale, in addition to the legal guarantee of conformity. This also applies to personalized jewelry. Return costs are covered if the defect is confirmed.

Broken or damaged jewelry

Jewelry that is broken, deformed, or damaged due to impact, mishandling, or chemical products will not be accepted for return or refund. The same applies in the event of loss or theft after delivery. Email me with photos: I will let you know if a repair is possible.